This project is focused on responsibility at local level. The objective is to offer customers permanent access to a trained, independent and responsive contact in a structure that clear [...]
As one of today’s world leaders in green bonds, and as a pioneer for climate finance for nearly 10 years, Credit Agricole believes that it is imperative to decarbonize our economies, [...]
"Acting every day in the interest of our customers and society"
Crédit Agricole Group is presenting a new Group Project and a new 2022 Medium-Term Plan jointly drafted by the Regional banks and Crédit Agricole S.A. For the first time, the Group Pr [...]
A new Group Project
Crédit Agricole Group is formally setting out its Raison d’être: “Working every day in the interest of our customers and society”. It confirms its customer-focused universal banking model with three pillars:
Excellence in customer relations: be number one in customer satisfaction by becoming the favourite bank of individuals, entrepreneurs and corporates;
Empowered teams for customers: to accompany digitalisation by offering customers human, responsible and accessible skills;
Commitment to society: amplify our mutualism commitment to reinforce our position as the European leader in responsible investment.
A new Medium-Term Plan (2019-2022)
Raised and secured profitability targets
A strong Group, which allows for agile capital management
Target net income Group share for 2022: > €5bn for Crédit Agricole S.A.;
2022 ROTE: >11% for Crédit Agricole S.A.;
CET1 at year-end 2022 factoring in regulatory changes:
> 16% for Crédit Agricole Group
11% for Crédit Agricole S.A.
Three levers for the new Medium-Term Plan:
Growth on all our markets with the goal of being number one in customer conquest;
Revenue synergies totalling €10bn in 2022;
Technological transformation for greater efficiency with a €15bn allocation over four years.
Today we are expressing for the first time our raison d'être and our new Group Project, which brings the long-term vision of the entire Crédit Agricole Group. For a century, Utility and Universality have made Crédit Agricole the 10th largest bank in the world: a universal bank, complete, diversified and solid. Our raison d'être is looking forward and must guide our transformation.
Dominique Lefebvre, Crédit Agricole S.A. and FNCA Chairman
Philippe Brassac, Crédit Agricole S.A. CEO
Raphaël Appert, FNCA Vice-President and Crédit Agricole S.A. First Vice-President
The social project consists in pursuing the Group’s societal engagement in favour of all, maintaining social connections in the regions, developing social-im...
The customer project has been expanded and targets customer relations excellence through increased action on customer satisfaction by all the business lines,...
Our universal banking model allows each and every business line to reach ultimately the retail banks' market share. This will generate €1.3bn additional revenue synergies for Crédit [...]
Third lever of our medium-term plan 2022 : technological transformation.
Initiating this transformation to further improve our efficiency, investing €15bn in IT systems over four year [...]
Jérôme Grivet, Directeur général adjoint de Crédit Agricole S.A., commente les objectifs financiers à trois ans.
Le groupe Crédit Agricole fait partie des banques systémiques les plus [...]
Achieving growth on all our markets by establishing market-leading positions, deepening our customer relationships by responding indvidual nature of their needs, and expanding our unive [...]
©2016 Crédit Agricole