18.09.2018

Crédit Agricole, partner of the French National Digital Inclusion Plan

For the "Digital in Common" events in Nantes, Crédit Agricole Group announces the signature of a partnership proposed by the Secretary of State for Digital Affairs and brought about through a "Digital Inclusion Charter."

Crédit Agricole's commitment to three major initiatives

  • Detection and guidance of isolated or vulnerable populations

For the past 20 years, advisors and volunteer coaches in Crédit Agricole's "Les Points Passerelle" have been doing groundwork for social inclusion and banking & financial education. In 2017, more than 13,000 individuals in financial difficulty were given personal coaching. Les Points Passerelle also carried out prevention campaigns with budgeting workshops for 6000 people, half of whom were young people entering the job market.

Because of their local ties, the regional offices of Crédit Agricole play a major role in identifying people excluded from digital.

  • Adapting to digital

The “Cafés 1ers pas numériques” (digital introduction coffee hours) are events with an educational focus that will be held at branches and in local offices to help people become familiar with digital. These “Cafés” will also be an opportunity for prevention campaigns against cyber-risks and for reassuring clients.

Other campaigns will be directed especially at young people: intensification across all Regional Offices starting in 2019 of our “1st internship, 1st job” sessions, for young people and businesses with, for the first time, a tutorial on online CVs, the use of online job offers, and networking options such as using LinkedIn.

Finally, client meetings will be held on the topic of online formalities and reporting to provide aid to seniors who are having trouble in this area.

  • 3000 digital training sessions

Crédit Agricole will offer 3000 “digital first aid” training sessions for its administrators and employees who want to provide help to clients having trouble in this area.