An ambitious Medium Term Plan combining prudence and performance


  • A reaffirmed universal customer-focused banking model
  • A customer-focused development plan in response to the digital revolution
  • Priority on organic growth and strong synergy development
  • An important cost reduction plan
  • An investment programme commensurate with our ambitions



A strategic ambition embedded in four priorities

  • Plan to simplify the Group’s capital structure
  • Roll out an ambitious Customer Project enhanced by the digital transformation to serve customers
  • Strengthen the Group’s growth dynamics in its core business lines (Retail banking, Savings management and Insurance, Specialised financial services, Major clients)
  • Transform the Group to sustainably improve its operational efficiency

A coherent strategic project

  • Crédit Agricole SA’s solvency strengthened sustainably and a resilient business mix
  • Prudent risk profile and a more stringent compliance system
  • An ambitious programme of investments to prepare for the future
  • A strong and profitable Group

A project based on the teams of the Group, who are our primary assets


2019 Financial targets



2019 Business line indicators



Today the Crédit Agricole Group is presenting Strategic Ambition 2020, its medium term strategic plan for 2016-2019.

This new plan, drawn up jointly by the Regional Banks and Crédit Agricole S.A., is a development project that will unlock greater value for customers and performance for the Group. It dovetails perfectly with the 10-year 2010 Group Project and draws on the results delivered by the 2014-2016 Medium Term Plan.

In an uncertain environment, the Crédit Agricole Group has chosen to pursue a cautious general policy in its strategic.  This imperative is especially critical given the backdrop of moderate growth, with persistently very low interest rates and a tightening-up of the regulatory standards in banking. It also rises to the challenges of the digital revolution, with the changes that this has brought to how customers use their bank and how banks compete. This policy has four core pillars:

  • structural prudence
  • an ambitious Customer Project enhanced by the digital revolution
  • significant cost cutting to lower breakeven points
  • drive to harness the Group’s full collective energy


Strategic Ambition 2020 also leverages the strengths of the Crédit Agricole Group so that it can continue to innovate, better serve customers and consolidate its leadership: strong cooperative and mutual root, a Universal customer-focused banking model; leadership strengthened year after year; and the Group’s ability to deliver on its promises.


Strategic Ambition 2020 is embedded in four priorities:


  • the plan to simplify the Group’s capital structure that the Group decided to launch on 17 February. The aim of this is to put all the requisite arrangements in place to achieve the objectives of its plan
  • the deployment of a new Customer Project, reinforcing the model of Universal customer-focused banking, makes customer relation both 100% human and 100% digital, and deepens the connection with customers, so that the bank can act as “a genuine partner”, able to guide and support them over the longer term and deliver relevant personalised advice
  • the stronger growth dynamics of the Group’s core business lines and the development of intra-group synergies
  • the Group’s transformation to sustainably improve its operational efficiency

These priorities will be backed by an ambitious €7.7 billion investment plan over the period, including €4.9 billion. to develop the business lines and continue the digital transformation.


In addition, Strategic Ambition 2020 is clearly oriented towards cost control and restates the commitment to unlock even greater synergies between the Group’s business lines and their ability to work together to create value for customers.







The medium-term plan projects balanced growth for the four core business lines, which will not significantly alter Crédit Agricole SA’s business mix once the internal CCI-CCA transfer has taken place. It also projects growth that is not RWA-intensive.


Detailed slides on the Credit Agricole Group’s Medium Term Plan will be PUBLISHED online on Wednesday March 9 at 10.30 am Paris time ( www.credit-agricole.com/investorandshareholder )





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